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Customer Service

 

Shipping

As all our products are handmade,  please expect a possible production time of maximum 2 weeks before shipping.

Qiim sends orders with Post Danmark.

All packages above 40 Euros value have a tracking number so the package can be traced.

When an order is sent, you will receive an e-mail containing the tracking number for your package.

 

Delivery

Denmark:  1-3 working days.

Europe:  2-5 working days.

Outside Europe:  3-7 working days.

 

Payment

All card payments are via a secure SSL encrypted server.

We accept payment via Paypal or with any of the following card types.  

 

 

- Visa

- Visa Dankort 

- Mastercard 

- American Express

 

Orders

The transfer from the costumers account is done when the goods are send.

 

We reserve the right to refuse any order you place with us.

 

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

 

In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.   

 

Certain personal information will be requested when purchasing a product from us. When you make a purchase, you have to provide contact and financial information.   

 

This information is only used for billing purposes, and if there are any problems with processing your order, we use the information to contact you. When you go through the order process on iloveqiim.com, we provide the option to create a user. This serves to give our customers a quick and easy checkout process on repeat visits.

 

We do not store your credit card information with the user feature. As a added feature you can also opted to join our newsletter when going through the checkout process, if this is accepted, you will generally receive a newsletter each week, to the email address used when making your purchase.

 

 

Return &  refund Policy

Because Qiim products are handmade especially for you, we cannot accept returns or exchanges product already used. If there is a problem with your order, please contact us as soon as you receive your package so we can work to rectify it.

The customer must contact us  within 14 days via the Contact us section in our website in order to return the goods.

 

The refund takes place within 30 days when the goods are received back. Refund covers all initial expenses made by the costumer. The cost of freight returning the goods to us are at the costumers expense.

 

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